At hibjee, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to keep their play safe, balanced, and within healthy limits.
hibjee has built six core pillars into our platform to support safe, informed, and responsible play for every adult player in Bangladesh.
If you feel that gambling is no longer fun and is causing harm, you can request self-exclusion from the hibjee platform at any time. Self-exclusion can be applied for a fixed period (7 days, 30 days, 90 days, 6 months, or 1 year) or on a permanent basis. During the exclusion period, your account will be fully suspended and you will not be able to access any real-money features. Contact our support team to activate this tool immediately.
Setting a deposit limit is one of the most effective ways to keep your gambling spending within a budget you are comfortable with. hibjee allows you to set daily, weekly, or monthly deposit limits in Bangladeshi Taka. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied — this delay is intentional and designed to prevent impulsive decisions.
A time-out gives you a short break from gambling without the permanence of self-exclusion. You can set a time-out of 24 hours, 48 hours, 7 days, or up to 30 days. You can also configure session time reminders that alert you when you have been playing continuously for a set period. These reminders appear on screen and encourage you to take a break, review your spending, and step away if needed.
hibjee operates exclusively for adults aged 18 years and above. Every new account is subject to identity verification using government-issued documentation. We take underage gambling extremely seriously. If we have any reason to suspect that a player may be under 18, we will immediately suspend the account and request age verification documents before any activity is permitted to resume.
Your hibjee account dashboard gives you full access to your betting and gaming activity history, including session durations, total amounts wagered, total wins, and net position over any time period. Reviewing this data regularly is a healthy habit. Reality check notifications can also be configured to remind you of your session length and net result at intervals you choose, keeping you informed at all times.
Our customer support team is available around the clock, every day of the year, on Bangladesh Standard Time (BST, UTC+6). If you are worried about your own gambling or that of someone close to you, please reach out. Our team is trained to handle responsible gaming enquiries with empathy, confidentiality, and urgency. You can contact us at any time via our support email and expect a prompt, understanding response.
Problem gambling can develop gradually and may be difficult to recognise from the inside. The following signs may indicate that gambling has moved beyond healthy entertainment. If any of these apply to you or someone you know, please seek help immediately.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or contact support.
Every tool listed below is available free of charge to all registered hibjee players. To activate any tool, log in to your account or contact our 24/7 support team.
Navigate to Account Settings and select "Deposit Limits". Choose daily, weekly, or monthly. Enter your preferred limit in Bangladeshi Taka (e.g., ৳2,000 per day). The limit is applied instantly. Any request to increase the limit is subject to a mandatory 24-hour delay to protect against impulsive decisions.
Go to Account Settings and select "Take a Break". Choose a time-out duration: 24 hours, 48 hours, 7 days, or 30 days. During the time-out, your account is suspended and you will be unable to log in, place bets, or access games. The time-out cannot be reversed before it expires.
Contact the hibjee support team via email at [email protected]. State clearly that you wish to self-exclude and specify your preferred duration (minimum 7 days, no maximum). Your account will be suspended within 1 hour of the request being confirmed. All pending withdrawals will be processed normally before suspension.
In Account Settings, enable "Session Reminders". Set a notification interval (e.g., every 30 minutes or every 60 minutes). When the interval is reached, a prompt will appear on screen showing your session duration and net result, and asking whether you wish to continue playing. You decide — no automatic interruption occurs.
Following a few straightforward principles can make a significant difference in keeping your gambling experience enjoyable and within healthy boundaries. hibjee recommends every player in Bangladesh read and apply these guidelines before and during each play session.
If you believe that gambling is negatively affecting your life or the life of someone you care about, please take action immediately. hibjee is here to support you. You can also reach out to the following contacts for immediate assistance from our support team.
Our trained support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). Send us an email with the subject line "Responsible Gaming Help" and we will respond within 1 hour. All communications are handled with complete confidentiality.
[email protected]If you need your hibjee account suspended immediately, email [email protected] with the subject "Urgent Self-Exclusion Request" and include your registered username or mobile number. Our team will suspend your account within 60 minutes, at any hour of the day or night.
Every hibjee player has the right to set limits, take breaks, and request account closure at any time without penalty. You also have the right to request a complete history of your account activity, including all deposits, withdrawals, bets, and wins, to help you understand your gambling patterns honestly.
If you are concerned about the gambling behaviour of a family member or someone in your care, you can contact hibjee support on their behalf. We can provide guidance on the steps available to us and help direct you to appropriate resources. Protecting families and communities across Bangladesh is central to the hibjee responsible gaming mission.
hibjee operates a strict minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money feature on the hibjee platform. This is a non-negotiable rule, and we take every reasonable technical and procedural step to enforce it.
During the account registration process, all players are required to confirm that they are 18 years of age or older. This declaration is followed by an identity verification (KYC) process in which a government-issued identity document — such as a National Identity Card (NID) — must be submitted. Accounts will not be fully activated until age verification is satisfactorily completed.
If at any point hibjee has reasonable grounds to suspect that a player may be under 18 years of age, the account will be immediately suspended pending verification. Any winnings accumulated by an underage player are non-payable and will be forfeited. hibjee also strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling websites.
All players must be 18 years of age or older. Age verification is required for all accounts before access to real-money features is granted.
hibjee is committed to providing a safe and entertaining platform for all adult players across Bangladesh. Use our tools, stay within your limits, and enjoy the game. If you ever need help, our support team is one message away — 24 hours a day, every day.